Client Success Manager I (Healthcare)

Location: Remote in Illinois, United States; willingness to travel up to 50%.

Salary: $80,000–$110,000 per year, plus eligibility for an annual incentive.

Company

hirify.global provides advanced primary care through onsite, nearsite, network, and virtual health centers for employer and union plan sponsors.

What you will do

• Manage a portfolio of 20–30 small and medium-sized healthcare accounts using standardized, process-driven engagement models.
• Build client and broker partnerships, serve as a point of contact, resolve issues, and recommend products, services, and best practices.
• Support new health center implementations and launches in collaboration with Sales, Operations, and Implementation teams.
• Lead competitive renewal re-bids, manage contractual requirements, and identify revenue growth opportunities across member populations, health centers, products, and services.
• Analyze and report clinic performance, population health, utilization, clinical, savings, and risk data, including performance guarantees.
• Coordinate client-specific engagement, communication, incentive, eligibility, invoicing, reporting, and Salesforce activities.

Requirements

• Bachelor’s degree in Business or Healthcare Administration.
• 2–5 years of experience in healthcare, health insurance, brokerage or consulting, or direct HR and benefits.
• Strong oral and written communication, presentation, relationship-building, cross-functional collaboration, and follow-up skills.
• Strong project management, account portfolio planning, prioritization, process improvement, and problem-solving abilities.
• Proficiency with Microsoft Office, Tableau, and CRM products; Salesforce experience is preferred.
• Must be able to work remotely from Illinois and travel up to 50%.

Nice to have

• Strong union-facing experience and understanding of labor organization dynamics.
• Experience working with union leadership, union boards, or labor organizations.
• Salesforce experience.

Culture & Benefits

• Inclusive, high-trust workplace recognized as a Great Place to Work.
• Team-based collaboration with Client Success Directors, Operations, Clinical, Marketing, Sales, and Implementation teams.
• Annual incentive eligibility.