Customer Experience Specialist (57340)

Location: Marietta office, Marietta, Georgia, United States

Company

hirify.global provides technical services and supports customers throughout the sales and service lifecycle.

What you will do

• Own assigned customer relationships as the primary point of contact.
• Respond to customer inquiries through web, phone, and email.
• Manage leads and opportunities from intake through closure with documented follow-up.
• Identify customer needs and guide customers toward appropriate ATS service solutions.
• Maintain accurate CRM records and document outcomes, next steps, and service satisfaction.
• Provide customer guidance on ATS service offerings while managing multiple interactions with urgency and professionalism.

Requirements

• 2–4 years of inside sales or customer service experience.
• Strong phone presence and written communication skills.
• Experience managing multiple client relationships and maintaining leads and opportunities in a CRM system.
• Strong organization, time management, accuracy, and follow-through skills.
• High school diploma or equivalent.
• Ability to develop working expertise across ATS service offerings and maintain consistent CRM data quality.

Nice to have

• Microsoft Dynamics experience.

Culture & Benefits

• Primary work is performed in an office or remote office environment.
• Regular interaction with customers and internal stakeholders.
• Frequent use of phone, email, and CRM systems.
• Work takes place in a high-volume, deadline-driven environment.