Deskside Support Technician

Location: Fully onsite at the client's location in Windsor Locks, Connecticut, USA. Must be a US citizen and live in the United States.

Salary: $39,840–$67,440 per year for a full-time schedule. The range varies by location; the role is also eligible for a discretionary annual bonus and benefits.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for enterprise clients.

What you will do

• Provide hands-on deskside and remote technical support to diverse end users, including executives.
• Test, troubleshoot, and resolve hardware and software issues across multiple device types.
• Support software upgrades, system images, and new hardware deployments.
• Collaborate with internal hirify.global teams and alliance partners such as Microsoft.
• Identify opportunities for technology modernization and automation and propose improvements that enhance the end-user experience and reduce costs.
• Help achieve customer satisfaction and XLA/SLA targets.

Requirements

• 3+ years of experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills across email, phone, and in-person interactions.
• US citizenship and residence in the United States are required.

Nice to have

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

Culture & Benefits

• Career development opportunities in service delivery management, workplace modernization, and workplace virtualization.
• Medical and dental coverage, disability benefits, retirement benefits, paid leave, and paid time off.
• Access to learning programs and certification opportunities from Microsoft, Google, Amazon, Skillsoft, and others.
• Inclusive workplace supported by employee inclusion networks.
• Applications are accepted on a rolling basis.