Computer Support Specialist

Location: Chicago, Illinois, United States. Workplace: On-site.

Salary: $27.00–$34.00 per hour.

Company

hirify.global is an employee-owned financial services company that has operated for more than 90 years.

What you will do

• Respond to, resolve, document, and escalate incidents and service requests in person and by phone.
• Support employees with computers, peripherals, business applications, operating systems, and security credentials.
• Support application and computer lifecycles, including patching, testing, installation, upgrades, imaging, deployment, inventory, and licensing.
• Troubleshoot hardware and software issues, evaluate system capacity, and recommend improvements to IT management.
• Use ITSM and ticketing systems, maintain shared documentation, follow ITIL practices, and meet SLAs.
• Educate users on cybersecurity practices, including credential management, phishing awareness, and physical security.

Requirements

• Working knowledge of service desk systems, phone systems, business applications, workflows, and support processes.
• Proficiency with basic computer hardware, Microsoft Office, and Microsoft operating systems.
• Bachelor’s degree in a relevant field or equivalent IT support experience.
• Strong communication, customer service, troubleshooting, triage, problem-solving, and critical-thinking skills.
• Ability to work varied shifts, maintain predictable attendance, safely lift and carry up to 35 pounds, and work in a fast-paced environment.
• Maintain or obtain ITIL Foundation certification within one year of starting.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company 401(k) and ESOP contributions.
• Sick leave, vacation, maternity and parental leave, and paid holidays.
• Professional development opportunities and tuition reimbursement up to a $15,000 lifetime cap.
• Discounted personal insurance and charitable gift-matching programs.
• Employee ownership, high ethical standards, and a focus on integrity and community impact.