Desktop Support Associate Analyst (Financial Services)

Location: Hybrid; in-office three days per week in Denver, Colorado; Southfield, Michigan; or St. Petersburg, Florida. Initial training requires five days onsite.

Salary: $55,000–$70,000 per year

Company

hirify.global is a financial services firm focused on client-first service, integrity, independence, and long-term value.

What you will do

• Install, configure, troubleshoot, and resolve computer hardware, software, operating system, mobile device, and application issues.
• Provide support through phone, remote access, and occasional onsite visits, including travel to branch offices of less than 25%.
• Monitor incidents, service requests, and tasks in the call-tracking system and document troubleshooting steps and resolutions.
• Communicate technical issues and service disruptions clearly to technical and non-technical users, clients, peers, and management.
• Maintain knowledge-base documentation, analyze issue trends, and support testing of new hardware, software releases, and system enhancements.
• Participate in technology projects, warranty repair processes, and after-hours on-call support.

Requirements

• Associate’s degree or high school education with equivalent training and experience.
• Two to three years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
• Advanced troubleshooting and maintenance knowledge for computer hardware and software.
• Knowledge of Windows, macOS, mobile devices and operating systems, networking fundamentals, business applications, and security best practices.
• Strong analytical, communication, time-management, task-management, and customer-service skills.
• Must work onsite three days per week in Denver, Southfield, or St. Petersburg and be available for the initial five-day onsite training period. Occasional nights, weekends, on-call shifts, and branch-office travel are required.

Nice to have

• Experience with financial services applications.

Culture & Benefits

• Benefits may include medical, dental, and vision insurance; life, critical illness, accident, and disability insurance.
• Retirement savings, paid vacation, holidays, sick leave, and parental leave may be available.
• Work culture emphasizes professional development, collaboration, accountability, client-focused decisions, and continuous improvement.
• This role is not eligible for work visa sponsorship now or in the future.