Desktop Support Associate Analyst

Location: Hybrid; in-office three days per week in Denver, CO, Southfield, MI, or St. Petersburg, FL. Initial training requires five days per week onsite for one week. Occasional travel to branch offices is required at less than 25%.

Salary: $55,000–$70,000 per year.

Company

hirify.global is a financial services firm focused on client service, integrity, independence, and long-term decision-making.

What you will do

• Install, configure, troubleshoot, and resolve hardware, software, operating system, mobile device, and application issues through phone support, remote access, and occasional onsite visits.
• Monitor incidents, service requests, and tasks in the call-tracking system, documenting troubleshooting steps and resolutions.
• Install standard corporate software images, assist with system configuration, and perform advanced hardware diagnostics and warranty repair processes.
• Communicate technical issues and disruptions to technical and non-technical users, clients, peers, and management.
• Maintain knowledge-base and reference materials, analyze issue trends, and participate in testing hardware, software releases, system enhancements, and cross-functional technology projects.
• Participate in on-call rotations and respond to after-hours support needs.

Requirements

• Associate’s degree and two to three years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
• Completed associate’s degree or high school education.
• Advanced troubleshooting and maintenance knowledge for computer hardware and software.
• Knowledge of Windows and macOS operating systems, mobile devices and mobile operating systems, networking fundamentals, business and productivity applications, and security tools and best practices.
• Clear communication across technical and non-technical audiences, strong analytical thinking, and the ability to identify issues, interpret data, and recommend solutions.
• Effective time and task management, the ability to learn and apply new technical information quickly, and a proactive approach to meeting objectives.
• Strong customer service skills focused on productive relationships and user satisfaction.
• Ability to work occasional nights, weekends, non-standard shifts, and assigned on-call rotations.

Nice to have

• Knowledge of financial services applications.

Culture & Benefits

• People-first culture emphasizing development, collaboration, pragmatic decision-making, accountability, and continuous improvement.
• Benefits may include medical, dental, vision, life, critical illness, accident, disability, retirement savings, paid time off, holidays, sick leave, and parental leave.
• Equal opportunity workplace that values diverse backgrounds and authentic contributions.
• Hybrid work arrangement with required office attendance and occasional branch-office travel.

Hiring process

• The position is not eligible for work visa sponsorship, now or in the future.