Computer Support Specialist (Cybersecurity)

Location: New York, NY, United States; on-site

Salary: $27.00–$34.00 per hour

Company

hirify.global is an employee-owned financial services company that has operated for more than 90 years.

What you will do

• Respond to, troubleshoot, resolve, and escalate incidents and service requests in person and by phone.
• Support employees with computers, peripherals, business applications, operating systems, and security credentials.
• Support application patching, testing, licensing, installation, upgrades, performance monitoring, documentation, and end-user training.
• Manage computer and office-technology lifecycles, including imaging, deployment, profile transfers, inventory, printer support, security, and hardware troubleshooting.
• Use ITSM ticketing systems, shared knowledge bases, ITIL practices, and defined service-level agreements.
• Educate users on cybersecurity practices covering credential management, phishing awareness, malicious activity, and physical security.

Requirements

• Working knowledge of service desk systems, phone systems, business applications, workflows, and IT support processes.
• Proficiency with computer hardware, Microsoft Office, and Microsoft operating systems.
• Bachelor’s degree in a relevant field or equivalent IT support experience.
• Strong written and verbal communication, customer service, problem-solving, critical-thinking, and escalation skills.
• Ability to work varied shifts, maintain predictable attendance, work in a fast-paced collaborative environment, and safely lift up to 35 pounds.
• ITIL Foundation certification or the ability to obtain it within one year of starting.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company 401(k) and ESOP contributions.
• Paid sick, vacation, maternity, parental, and holiday leave.
• Professional development opportunities and tuition reimbursement with a $15,000 lifetime cap.
• Discounted personal insurance and charitable gift-matching programs.
• Employee-owned culture focused on business ethics, integrity, and community impact.