Tier II - III Support Tech - Day Shift

Location: Onsite in Verona, New York, USA

Salary: $56,000–$65,000 per year, paid weekly

Company

hirify.global (OIG) is the employing organization for this onsite technical support position.

What you will do

• Install, configure, test, maintain, monitor, and troubleshoot workstation hardware, peripherals, and networking equipment.
• Install and troubleshoot workstation and networking software when required.
• Perform onsite diagnosis and resolution of complex PC problems, including corrective hardware repairs and offsite repair coordination.
• Provide technical assistance, training, and support to end users and staff through calls, pages, and email requests.
• Maintain equipment inventories and document hardware failures, repairs, installations, and removals.
• Monitor PC performance and prepare related statistics, reports, and procedures.

Requirements

• Bachelor’s degree in Computer Science or a related field, or at least three years of related work experience.
• At least one year of related experience in the casino, hospitality, entertainment, or another high-volume, complex, customer-oriented IT environment.
• Strong technical knowledge of PC and network hardware, current network protocols, operating systems, and standards.
• Hands-on hardware troubleshooting experience and the ability to operate technical tools, components, and peripheral accessories.
• On-call availability and onsite work in Verona, New York are required.

Nice to have

• Microsoft Certified Professional, CompTIA A+, or another relevant technical certification.

Culture & Benefits

• Medical, dental, and vision coverage.
• 401(k) with company matching.
• Paid sick leave, vacation time, and holiday pay.
• Day-shift, full-time schedule with weekly pay.