Desk Side Analyst (Cincinnati, OH)

Location: Onsite in Cincinnati, OH, with travel between supported sites

Company

hirify.global is an IT services firm serving the healthcare industry and helping healthcare providers use technology for digital transformation.

What you will do

• Install, manage, troubleshoot, and support computers, printers, scanners, phones, badges, telehealth equipment, and other hardware.
• Provide onsite technology support in patient care areas while minimizing disruption to clinical staff.
• Maintain accurate inventories, work instructions, and hardware standards while monitoring costs and service-level agreements.
• Coordinate vendors and collaborate with biomed, project management, relationship management, application, and other technology teams.
• Communicate clearly with customers and translate technical information for different audiences.
• Participate in weekend and after-hours on-call support for 24x7 operations.

Requirements

• Bachelor’s degree with 3 years of related experience, or 6 years of related experience; relevant information technology experience is required.
• Knowledge of operating systems, networking fundamentals, and Active Directory.
• Strong communication, customer service, conflict resolution, critical thinking, prioritization, and collaboration skills.
• Understanding of patient care environments and privacy practices.
• Ability to lift hardware up to 50 pounds and walk or stand for most of the shift.
• Valid driver’s license and willingness to travel between supported sites.

Culture & Benefits

• Customer-facing work in a fast-paced healthcare environment.
• Focus on quality, accountability, cost stewardship, and standardized technology solutions.
• Opportunity to build relationships with site leadership, end users, and cross-functional technology teams.
• Participation in an on-call rotation supporting continuous operations.