Help Desk Support Analyst (Entry-Level)

Location: Frederick, Maryland, USA; onsite at Ft. Detrick. Non-remote position; a relocation incentive is available.

Salary: $50,000–$65,000 per year

Company

hirify.global delivers IT services and mission-focused technology solutions to government clients, including infrastructure operations, application development, cybersecurity, cloud, artificial intelligence, automation, and data analytics.

What you will do

• Provide Tier I and Tier II technical support, troubleshoot hardware and software issues, identify root causes, implement solutions, and escalate complex incidents.
• Install, configure, maintain, relocate, and support desktop and laptop computers, mobile devices, printers, and related peripherals.
• Resolve Windows, application, network connectivity, cabling, configuration, and printer issues to minimize user downtime.
• Support Microsoft Windows, Microsoft Office 365, standard desktop software, account management, and system access activities.
• Document, track, prioritize, and manage service requests and incidents in the ticketing system.
• Assist with workstation deployments, equipment upgrades, technology refreshes, technical documentation, and collaboration with other IT support teams.

Requirements

• U.S. citizenship and an active Secret (T3) security clearance are required.
• IAT Level II certification or higher under DoD 8570/8140 is required, such as CompTIA Security+ CE, CCNA Security, GICSP, GSEC, or SSCP.
• At least one year of Help Desk, Service Desk, or enterprise IT support experience.
• Experience supporting Microsoft Windows desktop and laptop systems, Microsoft Office 365, hardware, software, peripherals, printers, and network connectivity.
• Strong customer service skills and the ability to support diverse users in a professional environment.
• Physical work is required, including lifting, transporting, installing, and organizing technology equipment.

Nice to have

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related technical field.
• Experience supporting DoD or other regulated government IT environments.
• Experience supporting mission-critical systems, senior leaders, or VIP users.
• Knowledge of cybersecurity, endpoint security, identity and access management, and sensitive-information protection.

Culture & Benefits

• Work on mission-critical projects supporting national security and Defense Health Agency operations.
• Paid holidays and paid time off.
• Medical, dental, vision, life insurance, and company-paid short- and long-term disability coverage.
• Retirement benefits, referral bonuses, relocation reimbursement incentive, and certification reimbursement.
• Work/life balance, professional growth, and advancement opportunities.