Technical Account Manager (GIS)

Location: Remote within the United States; applicants must live within a reasonable distance of a major airport in California, Arizona, New Mexico, or Nevada.

Base salary: $55,000–$70,000 per year, plus a $30,000 commission target.

Company

hirify.global provides aerial imagery, property insights, geospatial data, and software for government, construction, solar, and insurance customers.

What you will do

• Manage a portfolio of technical customer accounts as the primary liaison throughout the customer lifecycle.
• Lead regular customer check-ins and Strategic Business Reviews to assess engagement, performance, and solution alignment.
• Understand customer technical goals, IT architecture, success metrics, and integration requirements.
• Monitor account health, address adoption and technical barriers, and support renewals, retention, upsell, and cross-sell opportunities.
• Coordinate with Onboarding, Adoption, Support, Product, Engineering, Marketing, and Sales teams.
• Maintain customer records and report on retention, opportunities, advocacy, and collaboration metrics using Salesforce, Gainsight, and related tools.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 2 years of experience in account management, customer success, or a related client-facing technical role.
• Strong communication, technical problem-solving, and relationship management skills.
• Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows.
• Residence within a reasonable distance of a major airport in California, Arizona, New Mexico, or Nevada is required.

Nice to have

• Experience with SaaS, cloud services, or technology-enabled environments.
• Proficiency with Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms.
• Working knowledge of technical product adoption, system configuration, or B2B solution deployment.

Culture & Benefits

• Fast-paced, energetic environment focused on continuous process improvement.
• Remote full-time work arrangement.
• Paid time off, sick leave, and parental leave.
• Medical, dental, vision, life, pet, and employee assistance insurance.
• 401(k) plan and health savings account.