Principal Account Manager (Construction)

Location: Hybrid in Omaha, Nebraska, or remote within the United States; Omaha-based employees work in the office 4 days per week and travel domestically at least once per month.

Salary: $90,000–$100,000 per year plus potential bonus opportunities.

Company

hirify.global provides a residential construction management platform for contractors to manage financials, schedules, workflows, and client relationships.

What you will do

• Manage a portfolio of 150–250 key accounts as the primary point of contact and trusted advisor.
• Support customer onboarding through kickoff calls and 30-, 60-, and 90-day checkpoints.
• Lead 1:1 training, quarterly business reviews, and product adoption initiatives.
• Build strategic account plans and recommend relevant platform features, best practices, and solutions.
• Use Salesforce, Gainsight, and AI tools to monitor performance, identify risks, and uncover upsell and cross-sell opportunities.
• Resolve renewal risks and collaborate with Onboarding, Sales, Product, Legal, and Enablement to improve customer outcomes.

Requirements

• 5+ years of account management experience managing, retaining, and growing a high-value client base.
• Strong interpersonal, communication, strategic thinking, problem-solving, negotiation, organization, and adaptability skills.
• Proficiency with Salesforce, Gainsight, Microsoft Suite, and other customer success tools.
• Experience using AI tools in account management and explaining how they strengthened and grew a book of business.
• Ability to manage a large account portfolio and multiple priorities.
• Omaha-based employees must work in the office 4 days per week and travel domestically at least once per month.

Nice to have

• Deep understanding of the construction industry and its unique challenges.

Culture & Benefits

• Medical, dental, vision, life insurance, and short- and long-term disability coverage.
• 401(k) plan with matching contributions.
• Paid time off, 11 paid holidays, personal days, parental leave, and paid sabbaticals.
• Volunteer time off, a wellness program, and an onsite fitness center.
• Hybrid or remote work options, technology reimbursement, free daily lunches at headquarters, and monthly team events.