Billing Specialist (US Weekend)

Location: US Remote; candidates must be located in the U.S.

Company

hirify.global provides identity security, password management, secrets management, and passwordless security products for individuals, developers, and enterprises.

What you will do

• Manage customer accounts, generate invoices, collect payments, and update account records.
• Answer customer questions about billing and account status through email support.
• Identify and resolve billing and account errors accurately.
• Review purchase orders for accuracy and compliance with sales and finance guidelines.
• Prepare new-order and renewal invoices and ensure correct calculation and recognition.
• Set up and maintain customer accounts in the billing system and support accounting projects.

Requirements

• Experience in customer service and communicating billing issues with customers and internal departments.
• Strong organization, attention to detail, time management, judgment, logic, and problem-solving skills.
• Excellent written and verbal communication skills, including the ability to explain complex information clearly.
• Ability to handle confidential billing and accounting information.
• Experience multitasking in a cross-functional, fast-paced environment.
• Working knowledge of Google G Suite and/or Microsoft Office applications.

Nice to have

• Experience with cloud- or web-based applications.
• Experience working with Stripe.
• Experience in retail or other fast-paced customer-facing environments.

Culture & Benefits

• Remote collaboration with supportive team members across the world.
• Opportunity to work in security and open source software markets.
• Support for personal and professional development.
• Purpose-driven work focused on creating a more secure internet experience.

Hiring process

• Screening call with the Recruiting Manager.
• Interview with the Billing Support Manager.
• Interview with a Director.