IT Support Specialist

Location: Paris, France; onsite

Company

Proton develops privacy-focused encrypted services including Proton Mail, Proton VPN, Proton Drive, Proton Pass, and Proton Calendar.

What you will do

• Provide daily IT support by diagnosing and resolving hardware, software, access, and connectivity issues.
• Prepare, configure, and maintain laptops, peripherals, and mobile devices for employees.
• Set up and maintain network connections, IT devices, and meeting-room hardware, conferencing systems, integrations, and AV equipment.
• Manage MDM solutions across at least two of Windows, macOS, and Linux.
• Administer Microsoft 365, including users, licenses, Outlook, and Teams, and support Jira and Confluence.
• Improve the reliability and efficiency of internal IT operations through documentation, scripting, automation, and AI-assisted tools.

Requirements

• 3+ years of experience in IT support or IT operations.
• Good understanding of networking fundamentals and hands-on experience with MDM tools.
• Familiarity with Windows, Linux, and/or macOS and basic scripting with PowerShell, Bash, or similar tools.
• Experience administering Microsoft 365 and Atlassian products.
• Comfort using AI tools and building simple applications or automations with AI assistance.
• Strong problem-solving, analytical, communication, customer service, independent-working, and teamwork skills.

Culture & Benefits

• Work focused on privacy and products used by millions of people globally.
• Stock options and ownership in the company.
• Hardware and software required for the role.
• Learning and development support with substantial ownership from the start.
• Health coverage, retirement options, generous leave, and wellness support.
• Onsite collaboration, flexible scheduling, office food, and transport support including public transport, bike allowances, or parking.