Technical Writer III - Product Docs (Cybersecurity)

Location: Remote in Ontario, Canada; hybrid attendance required 2–3 days per week at the Toronto office once the development center is established. This is Canadian-based employment, and employees must maintain legal entitlement to work in Canada.

Salary: $100,000–$165,000 CAD per year, plus variable or incentive compensation, equity, and benefits.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform that protects organizations from breaches through large-scale distributed systems.

What you will do

• Create customer-focused documentation for new features, release notes, APIs, and related product capabilities.
• Research complex products, use the product, and collaborate with subject-matter experts to build deep product knowledge.
• Partner with product designers, developers, product managers, writers, and content strategists.
• Apply writing standards, structured authoring practices, reusable information architecture, and collaborative content reviews.
• Advise other writers, manage projects independently, and contribute to the team’s strategy and vision.
• Integrate AI into documentation workflows to improve quality, efficiency, and customer and writer experiences.

Requirements

• Portfolio demonstrating clear technical communication in a modern, conversational, and professional voice.
• Strong audience analysis, communication, problem-solving, information hierarchy, and user-experience skills.
• Experience addressing customer problems through documentation and working in fast-paced environments with tight deadlines.
• Experience or understanding of DITA/XML, structured authoring, topic-based authoring, and reusable information architecture.
• Experience with a technical authoring tool, preferably OxygenXML Editor, and with Git, GitHub, GitLab, Bitbucket, or similar repository technologies.
• Must have legal entitlement to work in Canada; selected applicants are subject to background checks.

Nice to have

• Experience creating or using AI agents and prompts.
• Cybersecurity industry writing experience.
• Experience with a Component Content Management System.
• Track record of identifying and implementing process improvements.

Culture & Benefits

• Flexible, autonomous work with a focus on responsible AI adoption, experimentation, and innovation.
• Physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental and adoption leave.
• Professional development opportunities for employees at every level and role.
• Employee networks, geographic neighborhood groups, volunteer opportunities, and office amenities.
• Equity awards and variable or incentive compensation in addition to base salary.