Manager of Customer Growth, Nurture (SaaS)

Location: Colorado Springs, Colorado, or remote from approved US states: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA. Hybrid work in Colorado Springs requires 3 days in the office and 2 days remote per week.

Compensation: $140,000–$170,000 OTE annually, including a $90,000–$100,000 base and $50,000–$70,000 variable component.

Company

hirify.global provides mobile applications, management software, and giving technology that help organizations and communities stay connected.

What you will do

• Design and lead account growth and expansion strategies across a customer base of more than 14,000 organizations.
• Build, coach, and scale an Account Management and Growth organization focused on retention, expansion, product adoption, and customer outcomes.
• Create segmentation strategies, playbooks, KPI dashboards, forecasting processes, and operating cadences.
• Drive cross-sell, upsell, migration, adoption, and expansion initiatives for new and existing products.
• Coach deals, participate in discovery calls and customer presentations, and support commercial negotiations.
• Partner with Customer Success, Product, Marketing, Finance, Sales, and executive leadership to advocate for customer needs and improve strategic account health.

Requirements

• 3–5 years of SaaS sales or expansion experience, including 3+ years managing quota-carrying representatives, or equivalent AE team-lead experience.
• Proven success coaching representatives to achieve expansion revenue quotas and improving retention, NRR, MRR, and customer adoption.
• Hands-on experience with sales cycles, pipeline management, and forecasting in Salesforce.
• Experience building and scaling account management or customer growth organizations and KPI-driven operating systems.
• Experience managing strategic or enterprise customer relationships with strong executive presence and cross-functional influence.
• Experience leading transformation, change management, or platform evolution is strongly preferred.

Culture & Benefits

• 100% employer-paid employee premiums for the Medical HDHP Plan, Dental, and Vision.
• 401(k) match, paid parental and adoption leave, and 12 paid company holidays.
• 20 days of PTO to start, increasing with tenure and seniority.
• Two paid volunteer time-off days.
• Equal opportunity, diversity, and inclusion commitments.