Sr. Business Consultant, Business Strategy & Operations (Fintech)

Location: Toronto, Canada. Hybrid role requiring at least 3 days in the office.

Company

Global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Manage operational initiatives, special projects, client-driven improvement plans, and account delivery roadmaps for Money Movement Solutions.
• Serve as the client liaison and escalation point for problem management, service changes, processing efficiencies, and system enhancements.
• Coordinate internal Technology, Product, and cross-functional resources to deliver client objectives and accelerate time to revenue.
• Lead communication and recovery efforts during critical product or processing service interruptions.
• Educate clients on payment solution best practices and support product adoption.
• Use data-driven optimization to streamline operational processes and improve the client experience.

Requirements

• 8 or more years of relevant work experience with a Bachelor’s Degree, or 5 or more years with an advanced degree, or 2 years with a PhD.
• Experience managing operational initiatives and special projects for payments or financial services clients.
• Experience with client liaison responsibilities, escalation management, service change support, and critical issue communication.
• Experience coordinating internal resources and collaborating across technology, product, and customer service organizations.
• Experience educating clients on payment solutions, managing change requests, and aligning operational needs with business drivers.

Culture & Benefits

• Opportunity to create impact at scale in global payments technology.
• Work includes collaboration across functions and geographies.
• Digital fluency and use of Generative AI tools such as ChatGPT and Microsoft Copilot are expected.
• Employment with a company committed to equal opportunity and accessible hiring processes.