Care Management Support Professional (Healthcare)

Location: Remote nationwide in the United States; occasional travel to hirify.global offices for training or meetings may be required. Scheduled hours are Monday–Friday, 9:00am–5:30pm EST; training hours for the first two weeks are Monday–Friday, 8:30am–5:00pm EST.

Salary: $45,400–$61,300 per year.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services through hirify.global and CenterWell.

What you will do

• Conduct telephonic, non-clinical assessments to identify social determinants of health needs.
• Gather information about member needs, challenges, available support, and barriers to care.
• Research, document, and coordinate community resources related to transportation, food insecurity, housing, utilities, and care gaps.
• Provide education and care coordination to connect members with appropriate services.
• Guide members and families toward resources using an empathetic, culturally sensitive, and member-centered approach.
• Document interactions with members, providers, community resources, and interdisciplinary care teams in the electronic medical record.

Requirements

• Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, Sociology, Health Administration, or a related field.
• At least two years of experience working with members, patients, clients, or community populations in healthcare, human services, social services, public health, or customer support.
• Knowledge of social determinants of health, community resources, and barriers to accessing care.
• Strong written and verbal communication skills, including telephonic assessment and empathetic member engagement.
• Ability to manage inbound and outbound calls and navigate multiple web-based platforms accurately.
• At least two years of experience with Microsoft Office applications.

Nice to have

• Non-clinical case management experience involving medical and behavioral health conditions and financial needs.
• Familiarity with Medicare and Medicaid.
• Bilingual Spanish or Creole communication skills.

Culture & Benefits

• Work from a dedicated home workspace in a call center environment while protecting member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds with a wired cable or DSL connection directly to a modem.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan, paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and additional wellness benefits.