Facility Outreach Manager (NEMT)

Location: Remote, California, with a combination of office work and travel; up to 80% business travel required

Salary: $60,800–$69,360 annual

Company

hirify.global provides non-emergency medical transportation services and supports patients, case managers, healthcare facilities, and medical providers.

What you will do

• Advocate for patients and case managers within the non-emergency medical transportation system.
• Deliver facility training on NEMT services and the TripCare portal while promoting effective scheduling coordination and information sharing.
• Build relationships with nursing homes, dialysis clinics, medical providers, and other healthcare facilities through meetings, calls, presentations, and networking.
• Plan and implement community outreach, educational events, and facility engagement strategies.
• Analyze standing orders, patient attendance data, community feedback, and stakeholder input to improve quality and develop cost-management strategies.
• Manage facility coordination and quality assurance activities, sole-source transportation provider contracting, rate negotiations, and outreach reporting.

Requirements

• Bachelor’s degree required, or an equivalent combination of education and experience.
• Five or more years of experience in member services, transportation services, utilization review management in a health plan, or social work.
• In-depth knowledge of healthcare facilities, medical groups, clinical case management, discharge processes, Medicaid guidelines, covered services, Medicaid, and Medicare.
• Strong verbal, written, interpersonal, presentation, organizational, problem-solving, leadership, and relationship-building skills.
• Technical proficiency with Microsoft Office Suite; advanced Excel skills are beneficial.
• Ability to travel for business up to 80% of the time and drive between locations.

Nice to have

• Medical transportation management experience.
• Facility-based social service program experience, including discharge planning.
• Clinical, case management, and discharge experience.
• Advanced Excel skills.

Culture & Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance, AD&D, and disability coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Flexible spending accounts, commuter and parking benefits, tuition reimbursement, and employee discounts.