Principal Product Manager - Experience and Platform (Payments)

Location: Bethesda, Maryland, United States

Annual salary: $140,425–$229,600

Company

hirify.global is a large United States auto insurer founded in 1936 and part of the Berkshire Hathaway family of companies.

What you will do

• Lead strategy, product discovery, development, and scaling for a next-generation payments platform.
• Own the roadmap for card, ACH, recurring payments, digital experiences, fraud and compliance, and emerging payment technologies.
• Improve payment journeys across web, mobile, IVR, chat, email, SMS, and notifications.
• Partner with design, engineering, data, legal, compliance, risk, treasury, and marketing teams to deliver customer-focused experiences.
• Use research, journey mapping, usability testing, A/B testing, and data analysis to improve payment success, abandonment, self-service adoption, call drivers, and customer satisfaction.
• Communicate product decisions through PRDs, experience flows, roadmaps, and executive updates.

Requirements

• Bachelor’s degree.
• At least 12 years of product management experience building complex software, with a strong focus on CX-led digital products.
• Experience in insurance, financial services, payments platforms, or ecommerce.
• Deep experience with card and bank payment processing, alternative payment methods, payment lifecycles, and recurring payments.
• Experience defining CX KPIs, running experiments, and working with machine learning concepts without coding.
• hirify.global will not sponsor a new applicant for employment authorization for this position.

Nice to have

• MBA or equivalent experience.
• Experience improving self-service to reduce customer contact volume.
• Experience with generative AI, LLM-powered products, or conversational interfaces.
• Hands-on wireframing and prototyping experience, especially with Figma.
• Experience with conversion funnels, drop-off analysis, and payment success metrics.

Culture & Benefits

• Inclusive and collaborative culture focused on shared success.
• Personalized development programs, mentorship, and certification assistance.
• Competitive pay, benefits, and flexibility supporting employee well-being.
• Work centered on innovation, integrity, and protecting customers.