Customer Experience Associate (Banking)

Location: Upper Tantallon, Nova Scotia, Canada

Pay: $22.00–$27.21 CAD per hour; part-time, 15 hours

Company

hirify.global is a large financial institution providing banking services to households and businesses in Canada, the United States, and other markets.

What you will do

• Process deposits, withdrawals, bill payments, and other financial transactions in line with procedures and regulations.
• Understand customer needs and recommend suitable banking products, services, and solutions.
• Respond to customer concerns, resolve standard issues, and escalate non-standard activities when required.
• Promote banking solutions, complete business processes accurately, and achieve assigned goals.
• Build positive customer relationships and provide clear guidance on banking processes.
• Support team effectiveness and identify opportunities to improve operational excellence.

Requirements

• High school diploma and/or at least one year of relevant experience.
• Strong administration, organization, planning, and time-management skills.
• Hands-on knowledge of Microsoft Word, Excel, Outlook, and internet tools.
• Initiative, accuracy, attention to detail, and the ability to manage changing priorities.
• Clear and courteous verbal and written communication skills with diverse customers.

Culture & Benefits

• Training and onboarding are provided for the role.
• Access to regular career, development, and performance conversations.
• Online learning and mentoring programs support career development.
• Total Rewards include health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, and recognition programs.
• Respectful and equitable workplace focused on diverse perspectives and fair development opportunities.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Application outcomes are communicated by email or phone where possible.
• Interview accommodations are available upon request.