Associate Application Support Analyst (Microsoft)

Location: Lexington, Massachusetts, United States; onsite desk-side support in office, clinical, and research laboratory settings is required. Weekend on-call participation and 0–10% overnight travel may be required. A valid driver's license is required.

Salary: $70,400–$123,200 base compensation per year, plus eligibility for a company bonus.

Company

hirify.global hosts this opportunity with Novo Nordisk, a pharmaceutical company focused on developing treatments for serious chronic diseases and improving long-term health.

What you will do

• Provide escalated desk-side and subject-matter support for end users, laboratory IT, VoIP equipment, mobile devices, conference-room audiovisual systems, and network printers.
• Troubleshoot hardware, software, system, and network incidents using ITSM processes and service-level agreements.
• Administer and troubleshoot Exchange Online, Active Directory, Azure, Office 365, and VoIP accounts.
• Operate desktop imaging, application packaging, software distribution, and configuration solutions; install, configure, repair, and decommission IT equipment.
• Recommend and test technical improvements, identify root causes, reduce recurring incidents, and create corrective and mitigating actions.
• Support IT projects, vendors, documentation, technical bulletins, end-user training, and mentorship for new helpdesk technicians.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• At least three years of IT helpdesk and project experience.
• Expert knowledge of Microsoft operating systems and strong experience with local Active Directory and Azure.
• Working knowledge of Microsoft Office 365 administration, network technologies, systems security, and control procedures.
• Strong troubleshooting, root-cause analysis, presentation, customer service, communication, time-management, and project-management skills.
• Ability to work onsite in Lexington, Massachusetts, carry a company-issued mobile phone, participate in weekend on-call rotation, and lift packages weighing up to 50 pounds.

Nice to have

• Pharmaceutical industry or other regulated-environment experience.
• Apple iOS, enterprise antivirus, mobile device management, and Windows software distribution experience.
• Advanced Office 365 Admin Center and Azure AD experience, especially Exchange Online administration and troubleshooting.
• Experience with TCP/IP, DNS, DHCP, VPNs, routers, switches, Automox, SmartDeploy, or FreshService.

Culture & Benefits

• Opportunities for continuous learning, personal development, and tuition reimbursement.
• Medical, dental, vision, life, disability, flexible spending, and employee assistance programs.
• 401(k) savings plan and additional voluntary benefits.
• Sick time, flexible vacation, and parental leave policies.
• Inclusive recruitment and equal employment opportunity.