Computer Field Analyst (IT Desktop Support)

TL;DR

Computer Field Analyst (IT Desktop Support): Providing high-touch, face-to-face and remote technical support for internal teams with an accent on hardware, software, and network troubleshooting. Focus on managing device lifecycles, resolving complex system issues, and maintaining high service standards within an enterprise environment.

Location: Must be based in San Ramon, CA

Salary: $62,400–$81,100

Company

hirify.global is a professional staffing and recruitment firm specializing in technical and engineering placements.

What you will do

• Provide face-to-face and remote technical support for hardware, software, and network connectivity issues.
• Troubleshoot Windows and macOS operating systems, Microsoft Office 365, and enterprise applications.
• Manage device lifecycles, including equipment configuration and hardware replacement scheduling.
• Escalate complex system-wide outages and hardware failures to Tier 3 engineering teams.
• Participate in rotational on-call support for critical enterprise applications.
• Contribute to knowledge-base documentation and IT infrastructure project rollouts.

Requirements

• Minimum 1 year of professional experience in IT field support or desk-side assistance.
• Must be able to work onsite in San Ramon, CA.
• Working knowledge of Windows, macOS, and Microsoft Office 365.
• Hands-on experience with hardware, mobile devices, and network peripherals.
• Strong verbal and written communication skills for stakeholder interaction.
• Ability to work independently and follow organizational security policies.

Nice to have

• Associate’s or Bachelor’s degree in Computer Science, MIS, or a related field.
• Experience with ITSM ticketing systems such as ServiceNow or Jira Service Desk.

Culture & Benefits

• Major medical, dental, and vision insurance for assignments lasting 13+ weeks.
• 401k retirement plan participation.
• Statutory sick pay where required by law.
• Commitment to reasonable accommodations for individuals with disabilities.
• Professional environment with clear service-level agreements and security standards.