Support Engineer (AI)

Location: New York, NY; on-site

Salary: $87,000–$115,000 per year, plus potential restricted stock units, sign-on bonus, and other incentives.

Company

hirify.global builds software that supports data-driven decisions and operations for important institutions.

What you will do

• Deliver white-glove IT support to executives and VIP users, including travel, conferences, and high-visibility events.
• Maintain office hardware, workstations, printers, video conferencing equipment, and office environments.
• Investigate incidents, perform root cause analysis, and implement permanent fixes for recurring issues.
• Install and maintain Windows and macOS workstations, administer O365 services, and troubleshoot networking and connectivity.
• Evaluate vendors and tools, validate new products, and become a subject-matter expert before rollouts.
• Create how-to documentation, build stakeholder relationships, and mentor IT Support Specialists.

Requirements

• 4+ years of desktop or help desk support experience in a fast-paced environment.
• Deep knowledge of Windows, macOS, networking fundamentals, Active Directory, Exchange, and O365 administration.
• Hands-on industry experience with LLMs and AI agents, with an interest in applying AI to IT Support workflows.
• Willingness to participate in an on-call rotation and travel up to 30% of the time.
• Strong troubleshooting, communication, ownership, and stakeholder-management skills.
• Experience mentoring junior team members and automating repetitive work.

Culture & Benefits

• In-person work focused on connectivity, collaboration, and innovation.
• Medical, dental, vision, life, AD&D, and disability insurance options.
• Flexible paid time off, year-end paid time off, and 10 paid holidays.
• Parental leave, backup care, fertility and family-building benefits, and a new-child stipend.
• Commuter benefits and access to a 401(k) plan.