Client Success Manager II

Location: Atlanta, Georgia; flexible hybrid schedule

Salary: $78,000–$100,000 per year; annual bonus

Company

hirify.global delivers mission-critical technology for law enforcement, fire, EMS, and public-sector agencies across the United States.

What you will do

• Own the post-implementation lifecycle for Tier 2, Tier 3, and select Tier 4 public-safety agency accounts.
• Build relationships with operational leaders, administrators, and executive stakeholders.
• Drive product adoption, recurring business reviews, retention, renewals, and expansion planning.
• Monitor account health, engagement, risks, and opportunities, developing mitigation plans when needed.
• Lead cross-functional resolution of client issues and coordinate with Sales, Support, Product, Engineering, and Marketing.
• Maintain account plans, renewal data, customer records, and engagement documentation in CRM systems.

Requirements

• 5+ years of experience in Client Success, Account Management, or customer-facing SaaS roles.
• Experience managing complex accounts and building relationships across multiple stakeholder levels.
• Knowledge of adoption, renewals, customer risk, and expansion strategies.
• Experience using account health and engagement data to prioritize actions.
• CRM proficiency; HubSpot experience is preferred.
• Strong written, verbal, presentation, organizational, and cross-functional coordination skills; ability to travel approximately 25–30% or more.

Nice to have

• Experience supporting public-sector, GovTech, public-safety, or regulated organizations.

Culture & Benefits

• Flexible hybrid work schedule.
• Chef-inspired lunches Monday through Thursday.
• 15 PTO days and a floating holiday.
• Medical, dental, vision, and 401(k) benefits with matching according to the plan terms.
• Tuition reimbursement, annual bonus, and career growth opportunities.
• Collaborative, mission-driven work focused on strengthening community safety.