Customer Service Lead

Location: San Diego, California, United States; on-site role. Approximately 15% travel to client locations may be required.

Salary: $26–$30 per hour, depending on experience.

Company

hirify.global provides financial and leasing services to credit union clients and their lessees.

What you will do

• Serve as the primary escalation point for complex client and lessee issues.
• Lead, mentor, and support Client Service Representatives and the Total Loss team.
• Manage relationships and communications with credit union clients, including sensitive inquiries and end-of-term issues.
• Support account research, data entry, lease agreement ordering, documentation, and operational processing.
• Identify inefficiencies, recommend process improvements and automation opportunities, and support software testing.
• Lead onboarding and operational training, develop documentation, and support client implementations and change management.

Requirements

• Advanced problem-solving skills, strong attention to detail, and leadership capabilities.
• Expert knowledge of products, services, leasing operations, and internal workflows.
• Ability to analyze business processes and recommend operational enhancements.
• Ability to communicate effectively with clients, team members, and leadership.
• Ability to work on-site in San Diego, California and travel to client locations as required.

Culture & Benefits

• Medical, dental, vision, life insurance, and long-term disability benefits.
• 401(k) matching and an Employee Stock Ownership Program with company matching.
• Paid vacation, sick days, and holidays.
• Wellness programs, annual flu shots, employee loan assistance, and career path opportunities.
• Discounts on parks, museums, movie tickets, attractions, rental cars, and Dell products.