Senior Customer Service Specialist

Location: Santa Clarita, California, United States — onsite. Must be a US Citizen.

Salary: $65,700–$87,600 per year.

Company

Integrated Systems in Santa Clarita provides system-level architecture, program management, engineering services, turnkey system design, and production capabilities from prototyping through volume production.

What you will do

• Manage customer orders and deliverables from receipt through shipment, maintaining accurate status updates.
• Serve as the primary customer contact, resolve operational issues, and escalate risks when needed.
• Process sales orders, contract reviews, and order acknowledgments accurately and on time.
• Extract and analyze MRP and CRM data to prepare monthly and quarterly business metrics.
• Coordinate delivery-date changes, engineering change updates, risk mitigation, and cross-functional communication.
• Support receivables resolution and continuous improvement initiatives for customer service and operational efficiency.

Requirements

• 4–6 years of technical customer service experience in a structured, administrative environment.
• High school diploma or equivalent required; an Associate's degree is preferred.
• MRP/ERP experience required; SAP experience is preferred.
• Proficiency in Microsoft Office, especially Word and Excel.
• Strong communication, organization, time management, problem-solving, multitasking, and decision-making skills.
• US citizenship required.

Culture & Benefits

• Paid time off.
• 401(k) with employer match and profit sharing.
• Health and wellness benefits.
• Learning and development opportunities.
• Employee referral program, recognition programs, and employee stock purchase plan.
• Inclusive and supportive work culture.