Treasury Management Customer Experience Specialist II-2

Location: Columbus, Ohio, United States; office workplace type

Salary: $57,000–$113,000 USD annually, plus eligibility for applicable incentive compensation.

Company

hirify.global is a national bank providing commercial and treasury management banking services.

What you will do

• Identify, research, analyze, and resolve complex treasury management customer service problems.
• Prioritize service issues and ensure timely completion with customer-accepted resolutions.
• Train and educate customers on specific treasury management products.
• Provide internal support through research, consultation, issue resolution, and policy or procedure interpretation.
• Recommend process improvements and workflow efficiencies.
• Mentor less experienced Treasury Management Customer Service Specialists.

Requirements

• High school diploma or equivalent.
• At least three years of treasury management experience.
• Understanding of treasury management products and services or commercial banking.
• Ability to resolve problems independently, escalate issues to management, work with urgency, and maintain attention to detail.
• Current authorization to work full-time in the United States is required.

Nice to have

• Commercial card experience.
• Basic to intermediate knowledge of Microsoft Office applications.

Culture & Benefits

• Office-based work environment with specific flexible arrangements determined by the hiring team.
• Health insurance, wellness, life, and disability insurance.
• Retirement savings plan, paid leave, paid holidays, and paid time off.
• Immigration sponsorship is not available for this position.