Relationship Manager

Location: United States — remote; candidates must be located in the United States and able to work EST or CST time zones. Occasional travel to Fort Lauderdale, Florida is required.

Annual total compensation: $55,000–$65,000 USD, including base salary and applicable bonuses or commissions.

Company

hirify.global provides software and operational support solutions for associations and community management organizations.

What you will do

• Serve as the voice of the customer and manage client requests from intake through resolution.
• Coordinate with Accounts Payable, Accounts Receivable, Operations, and Support teams.
• Support associations by granting users access to hirify.global Central and triaging issues.
• Gather information and documentation for bank account setup and reconciliations.
• Respond to customer questions through phone and Zendesk, including escalated requests.
• Track customer satisfaction, retention, revenue growth, and other relationship KPIs.

Requirements

• 2+ years of experience in Customer Success or Account Management.
• Strong customer service, project management, organization, and deadline-management skills.
• Must be located in the United States and able to work EST or CST time zones.
• Ability to prioritize daily workloads in a fast-paced, changing environment.
• Experience in real estate, property management, or HOA/COA industries is strongly preferred.
• Experience with Asana or other project management tools, and a background in accounting, bookkeeping, or community association management, are advantageous.

Culture & Benefits

• Remote work arrangement with occasional travel to Fort Lauderdale, Florida.
• Cross-functional collaboration with operational and support teams.
• Compensation includes base salary plus applicable bonuses or commissions.