Assoc Manager, Customer Experience

Location: Oxford, Mississippi, United States

Annual pay range: $50,300–$65,000

Company

hirify.global provides property intelligence, technology, and insights across the global property ecosystem.

What you will do

• Collaborate with internal and external teams to deliver a seamless client experience.
• Manage client relationships through status meetings, business reviews, email communication, service-level agreements, and escalation resolution.
• Coach, counsel, train, and manage the performance of customer care associates.
• Monitor production, quality control, call quality, schedule adherence, call handling, and attendance metrics.
• Lead hiring, onboarding, departmental training, cross-training, and business continuity efforts.
• Drive continuous improvement, root cause analysis, stakeholder communication, and operational coverage, including occasional evening or weekend shifts.

Requirements

• Bachelor’s degree preferred, or 5+ years of relevant experience in escrow, real estate, title insurance, or a related industry.
• 4+ years of related experience in real estate, mortgage, escrow, or quality auditing, including 3+ years of leadership experience.
• Proven ability to lead teams in a fast-paced, client-centric, results-oriented environment.
• Strong leadership, team-building, emotional intelligence, change management, negotiation, and conflict-resolution skills.
• Excellent written and verbal communication, planning, organization, analytical, and problem-solving abilities.
• Proficiency with Microsoft Teams, Outlook, Excel, and Office; experience coordinating geographically distributed teams is required.

Nice to have

• Familiarity with MSP/BlackKnight and Sagent.
• Lean Six Sigma training or experience.

Culture & Benefits

• Flexible working model, competitive time off, and 11 paid holidays.
• Paid parental leave of up to 16 weeks, a baby stipend, and well-being and volunteer time off.
• Multiple medical plan options with mental health and wellness support.
• 401(k) with company match and vesting after one year.
• Annual well-being stipend, tuition assistance, recognition rewards, referral bonuses, and discounts.