Scheduling Success Coordinator

Location: Wilmington, Delaware, United States. Hybrid schedule: work from home on Mondays and Fridays and onsite at the Wilmington office from Tuesday through Thursday. Working hours are 8:00 am–5:00 pm.

Salary: $28.27–$44.17 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides field service operations supporting customer-site installation, repair, and maintenance services.

What you will do

• Lead scheduling operations for a specific geography and plan onsite service events.
• Schedule and optimize Field System Engineers and Alternate Service Partners for customer-site services.
• Confirm onsite service orders and prioritize customer response times.
• Maintain engineer availability and commitments in enterprise business tools.
• Resolve resource shortages, reschedule services, and improve planning-board efficiency.
• Collaborate with internal departments and customers to improve satisfaction, retention, and loyalty.

Requirements

• Academic degree with a technological or engineering background, or equivalent experience in a similar role.
• Experience in customer service and/or project management.
• Strong planning, organizational, communication, negotiation, and persuasion skills.
• High attention to detail with the ability to work autonomously and solve problems proactively.
• Ability to collaborate across departments, facilitate teamwork, and handle situations with maturity and diplomacy.
• Ability to work onsite in Wilmington, Delaware, Tuesday through Thursday, from 8:00 am to 5:00 pm.

Culture & Benefits

• Hybrid work arrangement with two work-from-home days per week.
• Eligibility for bonus, stock, and benefits.
• Day shift with no specified end date.
• Inclusive, equal-opportunity, and merit-based workplace.