Client Success Manager

Location: Mesa, Arizona, United States

What you will do

• Build and maintain professional client relationships and long-term partnerships.
• Lead recurring client meetings, manage follow-up actions, and serve as the primary point of contact.
• Identify opportunities to retain and grow existing accounts, including developing additional revenue streams.
• Coordinate with internal departments to resolve service delivery issues and meet contractual obligations.
• Oversee project campaign execution, document progress, and communicate status to internal and external stakeholders.
• Review software changes, participate in UAT testing, onboard clients and products, and deliver monthly settlement files and reporting.

Requirements

• 3–5 years of experience in a customer-facing, account management, or similar role.
• Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
• Excellent written and verbal communication, organizational, analytical, negotiation, and problem-solving skills.
• Experience compiling, documenting, and communicating client requirements to internal stakeholders.
• Strong ability to manage multiple priorities and deadlines in a fast-paced environment.
• Very strong working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Culture & Benefits

• Work in a fast-paced, team-oriented, high-growth environment.
• Values include accountability, integrity, courage, collaboration, innovation, and customer focus.
• Collaborate across departments and contribute to continuous service and business improvement.