Client Success Manager (Revenue Growth & Client Success)

TL;DR

Client Success Manager (Revenue Growth & Client Success): Own client relationships, retention, renewals, and revenue growth for a rapidly scaling marketing agency with an accent on managing a portfolio of 50–60 accounts and driving upsells/expansions. Focus on onboarding through renewals, proactive risk/churn reduction, and measurable performance using CRM and client success KPIs.

Company

Client success role for a marketing agency serving roofing and home services businesses across the United States.

What you will do

• Lead onboarding for newly signed clients and set clear expectations for timelines, deliverables, and success metrics.
• Manage a portfolio of ~50–60 active client accounts with strategic check-ins and business reviews.
• Drive renewals by treating the client portfolio like a sales pipeline and categorizing accounts by health, engagement, and revenue opportunities.
• Identify and execute expansion opportunities (market/service expansion, prepaid retainers, additional products/services) and position recommendations as strategic advice.
• Monitor satisfaction and campaign outcomes, collaborate with internal teams to achieve client objectives, and proactively reduce churn risk.
• Track KPIs in CRM, request testimonials/referrals/reviews, and coordinate cross-functional communication with media buying, creative, operations, and leadership.

Requirements

• Proven experience in client success, customer success, account management, and relationship management, including managing a portfolio of client accounts.
• Proven experience driving client renewals, upsells, and account expansion.
• Strong consultative communication and relationship-building skills.
• Excellent written and verbal English communication.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Comfort working during U.S. business hours.

Nice to have

• Experience working in marketing agencies, digital advertising, or the home services industry.
• Background in sales, business development, or account expansion.
• Experience supporting recurring revenue business models.
• Familiarity with CRM platforms and customer success software.

Culture & Benefits

• Fully remote work environment.
• Two-week paid trial as part of the interview process.
• High-performance culture with direct mentorship from leadership.
• Career progression path into Senior Client Success Manager, Client Success Lead, Director of Client Success, and Revenue Operations leadership.

Hiring process

• Application review and Spark Hire intro video (3–5 minutes).
• Founder interview.
• Two-week paid trial, then offer & onboarding.

Location: United States (Remote, working U.S. business hours)