Sr Client Success-2

Location: Remote - US. Applicants for North American positions must be legally authorized to work in the United States or Canada.

Salary: $76,836-$106,803 per year.

Company

hirify.global provides healthcare technology, data-driven solutions, and artificial intelligence technologies for healthcare providers, life science companies, health plans, and patients.

What you will do

• Own primary relationships for an assigned client portfolio throughout activation, adoption, renewal, and expansion.
• Lead SBRs and executive-facing updates while aligning solutions with client priorities and strategic goals.
• Monitor client health, identify at-risk accounts, own recovery plans, and coordinate cross-functional responses.
• Identify cross-sell and upsell opportunities, document them in Salesforce, and collaborate with Sales on the pipeline.
• Manage renewal forecasting and retention strategies to protect and grow portfolio revenue.
• Resolve escalated support, contractual, and financial issues while advocating for client needs internally.

Requirements

• Must be legally authorized to work in the United States or Canada.
• Experience managing client relationships across the full customer lifecycle.
• Ability to lead executive-facing business reviews and strategic client updates.
• Experience with account health management, renewals, retention, and revenue expansion.
• Ability to coordinate cross-functional responses and resolve escalated client issues.

Culture & Benefits

• Remote work flexibility.
• Professional development support.
• Medical, dental, and vision insurance.
• Holidays, vacation, company-paid life insurance, and retirement savings benefits.
• Inclusive workplace focused on diverse perspectives and equal employment opportunity.