Customer Success Manager Senior Specialist (Travel Technology)

Location: Miami, Florida, United States; hybrid working model

Company

hirify.global is a travel technology company providing solutions used by travel sellers and supporting millions of travelers worldwide.

What you will do

• Manage medium and large travel-agency customers across the North American retail and business travel market.
• Align customers and internal stakeholders on goals, success plans, KPIs, engagement models, and implementation requirements.
• Drive early adoption, support go-live activities, and monitor usage during the first 90 days after launch.
• Review customer health metrics and lead monthly, mid-year, and annual business reviews focused on delivered value and improvement opportunities.
• Coordinate internal experts to address technical challenges and communicate progress to customers.
• Identify expansion opportunities and support Account Management with renewals and account-growth planning.

Requirements

• Bachelor’s degree in business, engineering, technology, or equivalent work experience.
• At least 7 years of successful customer-facing experience with stakeholders at all levels.
• Knowledge of hirify.global solutions and the ability to explain their value to customers.
• Strong communication, problem-solving, proactive, strategic, and business-acumen skills.
• Ability to build internal and customer networks, coordinate account teams, and apply project-management skills.
• Proficiency in Excel and PowerPoint, plus willingness to apply AI.

Nice to have

• Prior travel-industry experience.

Culture & Benefits

• Competitive remuneration with individual and company annual bonuses.
• Paid vacation and holidays, health insurance, and other benefits.
• Professional development through online technical and soft-skills learning hubs.
• Diverse, inclusive, and supportive working environment.
• Opportunities to work in a global travel technology organization with a broad business impact.