Client Success Manager (Data Solutions)

TL;DR

Client Success Manager (Data Solutions): Driving adoption and utilization of property intelligence products for post-sale clients with an accent on revenue growth, retention, and technical product guidance. Focus on identifying upsell opportunities, handling complex escalations, and ensuring maximum client value from data solutions.

Location: Hybrid (Dallas, TX) - 1 day in office per week

Salary: $51,201 – $64,002 (Annual base)

Company

hirify.global is a global property intelligence firm providing deep data insights and precision across the real estate ecosystem.

What you will do

• Serve as the primary post-sale point of contact for clients.
• Drive product adoption and utilization through technical expertise and industry knowledge.
• Identify and close additional revenue opportunities via upselling and cross-selling.
• Manage client renewals and retention results.
• Coordinate across functional areas including Engineering, Sales, and Finance to resolve escalations.
• Recommend specific technical solutions to achieve client business results.

Requirements

• Minimum 2 years of experience in account management or customer service operations.
• Excellent written and verbal communication skills.
• Knowledge of front-end systems.
• High level of detail orientation and strong problem-solving skills.
• Must be based in or able to work in a hybrid model in Dallas, TX

Nice to have

• Knowledge or experience in the insurance industry.

Culture & Benefits

• Hybrid working model with 1 day/week in office.
• Competitive health coverage and mental health support.
• 401(k) with company match and vesting after one year.
• Generous PTO, 11 paid holidays, and volunteer time off.
• 16 weeks of fully paid parental leave and a baby stipend.
• $400 annual well-being stipend and tuition assistance up to $5,250.