Client Success Manager (Data Solutions)

Location: Dallas, TX, United States; hybrid working model with one day in the office each week and remote work for the remainder.

Annual salary: $51,201–$64,002 USD, plus additional incentive compensation as part of the OTE package.

Company

hirify.global provides property intelligence, information services, data, and technology solutions for the global property industry.

What you will do

• Serve as the primary post-sale contact for assigned clients and customers.
• Drive product adoption and utilization using knowledge of client industries, business processes, products, and technical capabilities.
• Demonstrate product features and recommend solutions that help clients achieve specific business results.
• Identify and close upsell and cross-sell opportunities while managing renewals, retention, and revenue growth.
• Handle escalations and coordinate with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support.

Requirements

• At least 2 years of account management, customer service operations, or related experience, or an equivalent combination of education and experience.
• Excellent written and verbal communication skills.
• Knowledge of front-end systems.
• Strong attention to detail and problem-solving skills.
• Individual contributor role with responsibility for client outcomes and retention.

Nice to have

• Knowledge of or experience in the insurance industry.

Culture & Benefits

• Hybrid work model supporting remote work apart from weekly office attendance.
• Career development opportunities and access to a self-development portal.
• Competitive benefits, including PTO, 11 paid holidays, and well-being and volunteer time off.
• Medical plans with mental health and wellness support, plus paid parental leave and a baby stipend.
• 401(k) with company match, tuition assistance, a well-being stipend, recognition rewards, referral bonuses, and discounts.