Field Technical Support Engineer (Technical Services)

Location: All Cities, Florida, United States of America; relocation available.

Salary: $25–$38 USD per hour for candidates in the United States of America.

Company

hirify.global provides technology products and related software, technical, and customer services.

What you will do

• Provide installation information, site-specific guidance, customer contacts, and technical support across pre-sales, post-sales, and service delivery.
• Deliver tailored services and solutions for large enterprise, complex, and corporate customer accounts.
• Use proactive monitoring techniques to identify potential problems and improve customer experience.
• Support customer break-fix activities onsite and provide technical assistance to third-party and authorized service providers.
• Lead onsite escalation support, resolve complex technical issues, and recommend effective improvements.
• Coordinate departmental work, support cross-functional initiatives, mentor team members, and act as an escalation point.

Requirements

• High school diploma, GED, higher secondary education, equivalent work experience, or demonstrated competence.
• Typically 6–8 years of related experience in hirify.global products, customer or account support, computer support, onsite customer support, mission-critical systems, or a related field.
• Knowledge of customer support, technical services, field service management, operating systems, preventive maintenance, and technical training.
• Knowledge of commissioning, electrical engineering, electromechanics, electronics, automation, chemistry, test equipment, hand tools, and safety standards.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Health, dental, and vision insurance.
• Long-term and short-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account and generous time-off policies.
• Four to twelve weeks of fully paid parental leave based on tenure.
• Thirteen paid holidays and fifteen days of paid time off.