Director, Customer Success (CoE)

Location: Remote-first, with periodic customer and industry-event travel, most likely twice per month for one day per trip.

Salary: $165,000–$185,000 base annually, plus discretionary bonus and comprehensive benefits.

Company

hirify.global combines clinical expertise, advanced AI, and radiology quality data to improve diagnostic accuracy and support the full radiology journey.

What you will do

• Build the Customer Success function, including the CS playbook, account health scoring, segmentation, QBR cadence, reporting, and sales-to-CS handoff process.
• Own relationships across a portfolio of Fortune 100 employers and health plans, maintaining executive-level engagement and addressing account issues.
• Represent client priorities during onboarding and ongoing operations, coordinating with internal Operations and Product teams.
• Lead operational reporting, monthly business reviews, QBRs, and annual strategic meetings using data exports and analytical tools to identify actionable insights.
• Manage account handoffs from Business Development, including scope, pricing, and commitments.
• Identify renewal and expansion opportunities in partnership with Business Development.

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting.
• Experience in employer benefits, digital health, or the health plan space.
• Proven success managing and growing jumbo, self-funded Fortune 100/500 employer accounts.
• Executive presence with C-suite HR and Benefits leaders and a strong understanding of how benefits leaders measure success.
• Advanced analytical tool skills for manipulating data, reporting, and extracting actionable insights.

Nice to have

• Expertise in radiology, specialized Centers of Excellence programs, or value-based care delivery.

Culture & Benefits

• Remote-first work environment with periodic customer and industry-event travel.
• Comprehensive medical coverage, including an option with 100% of premiums covered for employees and dependents.
• Vision and dental insurance.
• Flexible time off and 16 company-wide holidays.
• 401(k) retirement plan, annual professional development stipend, and annual wellness stipend.
• Active use of AI in day-to-day work and investment in AI fluency.