Customer Success Manager (AI CRM)

Location: On-site at the San Francisco HQ, with Wednesdays working from home

Salary: $160K–$180K annually, plus equity

Company

hirify.global builds an AI-native CRM that assembles context from email, calendars, and meetings to automate customer workflows and surface growth insights.

What you will do

• Migrate new customers onto hirify.global and get their businesses running quickly.
• Build workflows, automations, and integrations that replace manual customer processes.
• Drive adoption across customer teams and make hirify.global part of their daily work.
• Identify opportunities to increase platform value and expand customer accounts.
• Own retention, net revenue retention, and expansion across a book of business.
• Work directly with customers and collaborate daily with sales, product, and engineering.

Requirements

• 4+ years of experience in customer success, account management, or solutions consulting at a technical B2B product.
• Experience managing accounts from onboarding through expansion and owning measurable commercial outcomes.
• Hands-on experience building automations, workflows, and integrations in products.
• Experience turning around stalled or underused customer accounts.
• Ability to engage founders and VPs as a peer on their business, pipeline, processes, and goals.
• Willingness to become the first dedicated customer success hire and help shape the function.

Nice to have

• Experience with consumption-based or usage-based pricing.

Culture & Benefits

• Meaningful early equity and competitive compensation.
• Medical, dental, and vision health insurance.
• Three weeks of paid time off and 11 paid company holidays, plus a winter holiday break.
• Three months of paid family leave.
• Regular team dinners, events, offsites, and retreats.
• 401(k) plan, commuter stipend, and lunch stipend.