Senior Customer Success Manager (AI)

Location: Hybrid in San Francisco or New York, with remote work limited to the USA. Travel to client sites may be required up to 25%.

Compensation: OTE $170,000–$260,000 per year, plus equity.

Company

hirify.global builds AI agents and healthcare technology that improve patient access, care coordination, and provider operations.

What you will do

• Own complex enterprise accounts across provider groups, MSOs, and health systems from launch through renewal and expansion.
• Build executive relationships and advise healthcare leaders on adopting agentic AI to improve patient experiences and operational outcomes.
• Use customer and product data to identify risks, opportunities, ROI improvements, and AI agent performance issues.
• Represent customer needs internally and collaborate with Sales, Implementation, Product, and Engineering.
• Design and implement scalable playbooks, processes, and tools for customer success.
• Travel to client sites up to 25% of the time.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a directly related customer-facing role.
• Experience independently managing large, complex enterprise accounts and multi-stakeholder relationships.
• Strong customer success, project management, analytical, problem-solving, communication, and executive relationship skills.
• Experience creating customer systems, processes, or programs from scratch and working effectively in ambiguous, fast-moving environments.
• Interest in or experience driving adoption of AI-native platforms in complex organizations.
• Ability to work in a hybrid arrangement in San Francisco or New York, or remotely from within the USA.

Nice to have

• Experience at an early-stage startup or high-growth SaaS company.
• Experience working with health system leadership or MSOs.
• Healthcare provider, practice, or healthcare technology experience.
• Experience with complex EHR integrations such as Epic, Athena, or eCW.
• Passion for healthcare innovation and improving patient experiences.

Culture & Benefits

• Equity participation and competitive compensation.
• Annual professional development budget and training opportunities.
• Medical, dental, and vision insurance.
• Flexible PTO, meals and snacks, fitness stipend, and commuter benefits.
• Office setup stipend and 401(k).
• Values centered on ownership, customer focus, accountability, continuous improvement, and teamwork.