Customer Success Manager (AI)

Location: Remote in the United States or Canada, or in-office in San Mateo, California. Remote employees work from the San Mateo office one week out of six. Approximately 25% customer-site travel is expected, increasing to 50–60% during discovery, deployment, and other critical phases. Relocation support is available.

Salary: $180,000–$230,000 annually, plus equity and bonus.

Company

hirify.global is building Archie, an AI engineer agent for physical-world engineering teams, using agentic systems, structured design representations, continual skills learning, and custom post-trained models.

What you will do

• Own the day-to-day success of enterprise AI deployments, working with customers and FDEs to resolve issues, manage priorities, and maximize value.
• Discover high-impact industrial customer use cases for Archie and support successful deployment in engineering organizations.
• Capture customer feedback and emerging use cases in formal specifications that drive feature implementation and product development.
• Represent customer needs in product roadmapping and prioritization discussions.
• Identify expansion opportunities across teams, use cases, and industries within existing accounts.
• Spend substantial time with customers and key stakeholders on site.

Requirements

• Experience in customer-facing roles with direct responsibility for AI deployments to enterprise customers.
• Ability to understand technical customer use cases and engineering-tool workflows and connect them to commercial value.
• Willingness to travel to customer sites approximately 25% of the time, with increased travel during critical deployment phases.
• Ability to work remotely from the United States or Canada while attending the San Mateo office one week out of six.
• Ability to work effectively in a fast-paced environment.

Nice to have

• Experience at a fast-growing startup.
• Domain knowledge in data center engineering, automotive, or aerospace and defense.

Culture & Benefits

• Competitive base salary with performance-based variable bonus.
• Meaningful equity ownership.
• Healthcare, dental, and vision coverage.
• 401(k) match.
• Unlimited paid time off.

Hiring process

• Introductory call lasting 30 minutes.
• Biographical and behavioral interview lasting 45 minutes.
• Case study interview lasting 60 minutes, followed by a 30-minute CEO interview.