Service Coordinator - Norwegian Speaking Scheduler in Stockholm

Location: Stockholm, Stockholm County, Sweden. Office-based role at Virkesvägen 10, Hammarby Sjöstad, with occasional customer site visits. Working hours are 07:30–16:00 with flexible arrangements.

Company

hirify.global is a global supplier of precision instruments and service solutions used in R&D, quality control, and manufacturing processes across industries including life sciences, food, and chemicals.

What you will do

• Schedule technicians for urgent service visits, preventive maintenance, and product installations across Denmark, Sweden, and Norway.
• Manage work orders in Salesforce and optimize technician planning based on availability, travel distance, and required skills.
• Respond quickly to critical production stoppages and prioritize jobs according to urgency.
• Communicate daily with customers, technicians, and internal stakeholders by phone and email.
• Maintain high customer service and quality standards during periods of increased workload.
• Contribute to workflow improvements and challenge existing processes through LEAN methodology.

Requirements

• Fluency in Swedish and English, spoken and written.
• Upper secondary education.
• Previous experience in dispatching or scheduling.
• Knowledge or experience with LEAN methodology.
• Solution-oriented, systematic, communicative, flexible, reliable, and able to work independently and collaboratively.

Nice to have

• Ability to speak Norwegian.
• Experience working with Salesforce.

Culture & Benefits

• Role within the Nordic Scheduling & Dispatch team of approximately 10 people and the 22-person Service Back Office.
• Collective agreement and pension plan.
• Wellness allowance and Edenred lunch benefit.
• Immediate start based on the candidate’s notice period.

Hiring process

• Work-psychology assessments conducted through Alva Labs.
• Background check regarding criminal records.