Implementation Specialist (Automotive)

Location: Remote – USA

Salary: $60,000–$65,000 USD per year

Company

hirify.global provides proprietary automotive data, advanced analytics, industry expertise, and workflow solutions that connect insight to action.

What you will do

• Manage customer implementation projects from kickoff through completion, coordinating timelines, milestones, documentation, and internal teams.
• Configure customer systems, validate integrations and data connections, and complete quality assurance checks before go-live.
• Deliver virtual and onsite product training, provide learning resources, and answer customer questions during onboarding.
• Track implementation status, identify risks, and communicate progress to leadership.
• Build customer relationships, set expectations, and provide a high-quality onboarding experience.
• Collaborate with Sales, Customer Success, Support, and Engineering, sharing customer feedback to improve products and processes.

Requirements

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• 1–3 years of experience in customer service, software implementation, training, or project coordination.
• 1–3 years of automotive sales or finance experience.
• Customer presentation experience is required.
• Excellent verbal and written English communication, customer service, time management, organization, and attention to detail.
• Ability to travel up to 100% at times and manage multiple implementation projects.

Nice to have

• Familiarity with SugarCRM or Salesforce, Microsoft Office, Google Workspace, Microsoft Teams, web-based software applications, and basic software integrations.
• Associate or bachelor’s degree.

Culture & Benefits

• Customer-first culture focused on measurable customer satisfaction, adoption, and long-term success.
• Values include innovation, collaboration, data-driven decision-making, simplicity, execution, and trust.
• Remote work with virtual and onsite customer training as required.
• Opportunity to develop product knowledge, project management skills, and customer relationship experience.