Implementation Specialist (E-commerce)

Location: Hybrid, based in or able to commute to Leiden, Netherlands, or Toronto, Canada

Company

hirify.global provides an e-commerce platform for connecting customer systems with online marketplaces and sales channels.

What you will do

• Lead customer implementations from technical discovery and integration design through go-live and handoff to Customer Success.
• Assess customer IT landscapes, identify dependencies and edge cases, and make sound integration and architecture decisions.
• Guide customers through API integrations, channel configurations, and marketplace-specific requirements.
• Diagnose integration failures by tracing issues to their root cause and resolving them.
• Manage multiple active implementation projects, maintain stakeholder alignment, and escalate risks when needed.
• Train customers on their setup and ensure clean, sustainable handoffs to the CSM team.

Requirements

• 3+ years of hands-on experience in e-commerce implementation, onboarding, or technical account management.
• Practical knowledge of ERPs such as SAP, Brightpearl, and AFAS; plugins such as Shopify, Shopware, and Magento; middleware; and marketplace connections.
• Strong diagnostic and structured problem-solving skills, with the ability to manage multiple projects independently.
• Proficiency working with APIs, including authentication, troubleshooting, and data-flow analysis.
• Strong English required.
• Must be based in or able to commute to Leiden, Netherlands, or Toronto, Canada on a hybrid basis.

Nice to have

• German, especially for the EU-based role.
• Experience documenting customer IT landscapes as integration designs or architecture documents.
• Background in consultancy, solutions engineering, or technical pre-sales.
• Marketplace knowledge across five or more channels.

Culture & Benefits

• Open, collaborative environment with approximately 200 colleagues from more than 40 nationalities.
• Flexible hours and hybrid working arrangements.
• Continuous feedback and professional development support.
• Autonomy and ownership in day-to-day decision-making.
• Confidential mental healthcare support.

Hiring process

• Typical process duration is 3–4 weeks.
• Recruitment selection interview followed by a manager and peer video interview.
• Final-round case study based on concrete implementation scenarios.