Implementation Specialist - POS

Location: Las Vegas, NV; Alpharetta, GA; Remote - US. The role includes onsite client implementations and extensive travel of up to 90%, including domestic and international travel.

Salary: $55,000–$65,000 USD per year. Non-exempt hourly role.

Company

hirify.global develops software and services for hospitality operations, including property management, point-of-sale, food and beverage inventory, procurement, and integrated operational systems.

What you will do

• Support onsite implementation of hospitality software and hardware, including configuration, testing, deployment, and system readiness.
• Partner with Project Managers and Project Leads to understand customer requirements and design effective system configurations.
• Assess site readiness, coordinate integrations, identify project risks, and support mitigation and escalation activities.
• Prepare training materials and deliver training sessions to customer end users.
• Provide onsite and remote support during go-live, troubleshoot operational issues, and assist users.
• Document implementation outcomes and collaborate with internal teams to improve implementation processes.

Requirements

• Bachelor’s degree in a related field or equivalent experience in hospitality, technology, or IT.
• 2–3 years of experience implementing, installing, configuring, or supporting hospitality technology solutions.
• Experience with hospitality applications such as POS, PMS, inventory management, procurement, payment processing, or related systems.
• Strong communication, analytical, problem-solving, organizational, and customer service skills.
• Willingness and ability to travel extensively, up to 90%, including domestic and international travel.
• Valid driver’s license and travel documentation are required; the role is not eligible for sponsorship.

Nice to have

• Direct experience implementing or supporting POS systems in hospitality environments.
• Experience with casinos, gaming operations, hotels, resorts, restaurants, corporate dining, healthcare dining, cruise lines, or entertainment venues.
• Experience supporting system go-lives, user training, and operational readiness.

Culture & Benefits

• Customer-facing role focused on successful onboarding, adoption, and long-term customer value.
• Collaboration with project management, integration teams, clients, and cross-functional internal groups.
• Work across changing project environments with emphasis on accountability, adaptability, and service excellence.
• Compliance with applicable licensing, background check, security check, and identification-document requirements.