Director, UX Research (AI)

Location: US Remote - California; remote or hybrid candidates near the Santa Ana or Jersey City offices may be considered.

Salary: $163,308–$267,038 per year, with potential eligibility for bonuses, equity, or other compensation.

Company

hirify.global provides technology and value-added services for grading, authenticating, vaulting, and selling collectibles, including trading cards, comics, coins, video games, tickets, and memorabilia.

What you will do

• Define and drive the UX research roadmap by identifying critical knowledge gaps and prioritizing high-impact work.
• Partner with Marketing, Product, Design, and Engineering leaders to connect research insights with business and product decisions.
• Design and conduct generative, formative, and summative research, including ethnography, interviews, surveys, concept testing, and usability studies.
• Lead, mentor, and develop the user research team while establishing a high bar for research quality.

Requirements

• 7+ years of experience in user research and 2+ years of people-management experience.
• Broad qualitative and quantitative research expertise, including independently moderating interviews and conducting user research.
• Track record of connecting research findings to product strategy and measurable business outcomes.
• Ability to translate ambiguous problem spaces into clear research questions and select appropriate methodologies.
• Strong storytelling, stakeholder-partnership, prioritization, and communication skills.
• Must be able to work legally in the United States; hirify.global uses e-Verify.

Nice to have

• Experience in consumer technology, collectibles, sports, or fandom.
• Understanding of how AI is transforming UX research and willingness to experiment with new tools.

Culture & Benefits

• Medical, dental, and vision insurance for full-time employees.
• Fertility, commuter, and educational assistance benefits.
• 401(k) matching plan.
• Flexible time off, ten company-paid holidays, and flexible schedules where available.
• Employee discounts on select grading services and opportunities to participate in team events.

Hiring process

• Video interviews require cameras to be on; some interview steps may take place by phone.
• Remote candidates may be asked to participate in an on-site interview during the final stages.