Senior Process Transformation Analyst (AI)

Location: New York, NY; hybrid work

Salary: $115,000–$120,000 USD annually; bonus eligible

Company

hirify.global provides financial technology and business operations solutions across financial services and other enterprise functions.

What you will do

• Partner with business and technology leaders to understand complex end-to-end processes, including systems, controls, handoffs, exceptions, and client impacts.
• Facilitate process-discovery workshops, stakeholder interviews, observations, and working sessions across business, operations, technology, risk, and finance.
• Create process maps, service blueprints, swim-lane diagrams, journey maps, decision trees, and supporting documentation.
• Analyze process data and feedback to identify bottlenecks, manual workarounds, rework, workload drivers, error rates, and improvement opportunities.
• Design future-state workflows using automation, AI, workflow tools, analytics, knowledge management, and decision support where appropriate.
• Translate recommendations into requirements, user stories, business rules, implementation plans, executive materials, pilots, training, rollout readiness, and adoption measurement.

Requirements

• 2–4 years of experience in consulting, business analysis, transformation, operations, process improvement, or a comparable analytical role.
• Bachelor’s degree or equivalent practical experience in business, operations, finance, industrial engineering, information systems, analytics, or a related field.
• Demonstrated ability to map and analyze end-to-end business processes.
• Strong written, verbal, analytical, organizational, and stakeholder-management skills.
• Proficiency with Excel, PowerPoint, and process-mapping or diagramming tools.
• Ability to manage multiple workstreams and handle process, client, financial, and operational information appropriately.

Nice to have

• Exposure to Lean, Six Sigma, design thinking, Agile delivery, business process management, or continuous-improvement methods.
• Operations consulting experience, including end-to-end process redesign and operational improvement.
• Experience with Visio, Lucidchart, Miro, Power BI, Tableau, Jira, automation platforms, knowledge-management solutions, or AI-enabled tools.
• Experience in financial services, fintech, B2B services, enterprise software, shared services, billing operations, or client operations.

Culture & Benefits

• Collaborative and inclusive workplace focused on empowering associates and valuing diverse perspectives.
• High-visibility work with exposure to senior executives and enterprise transformation priorities.
• Opportunity to work across business functions and operating businesses while developing a career in Corporate Strategy.
• Comprehensive benefits are available; bonus eligible.

Hiring process

• Applications may be supported by AI-based recruiting tools, with human review included in employment decisions.
• Applicants are expected to provide accurate and honest information throughout the recruiting process.