Senior Operations Manager (AI)

Location: Remote in the United States or hybrid in the Dallas office

Salary: $80,000–$100,000 per year plus equity

Company

hirify.global provides a vertical technology platform that helps life insurers modernize product development, distribution, and operations through AI and automation.

What you will do

• Own operational reporting, dashboards, trend analysis, and performance reviews for leadership decision-making.
• Analyze efficiency, capacity, quality, and customer outcomes to identify root causes and recommend improvements.
• Administer and configure operational and telephony platforms, including routing, queues, IVR, self-service flows, and user settings.
• Scope, test, deploy, document, and measure system changes and operational improvement initiatives.
• Partner with Product, Engineering, workforce planning, training, quality teams, vendors, and outsourced partners to deliver changes.
• Identify, pilot, and scale AI and automation opportunities while leading cross-functional working groups and mentoring teammates.

Requirements

• 5–7 years of experience in operations, business operations, service delivery, or a similar execution-focused role.
• Direct experience in life insurance, policy administration, underwriting, carrier operations, or distribution operations.
• Advanced Excel or Google Sheets skills and working proficiency in SQL for independent analysis.
• Hands-on administration or configuration experience with CRM, contact center, telephony, ticketing, or workforce management platforms.
• Practical experience applying AI or LLM tools to real work and understanding where they are effective.
• Ability to lead initiatives, manage stakeholder commitments, communicate clearly, and partner credibly with Product and Engineering.

Nice to have

• Experience in fintech or another regulated industry with clear insurance exposure.
• Formal people management experience.
• Familiarity with Tableau, RingCentral reporting, or Salesforce reporting.

Culture & Benefits

• Flexible remote and work-from-home policy, with an office option in Dallas.
• Competitive salary, equity, flexible paid time off, and parental leave.
• 100% paid-premium option for medical, dental, and vision insurance.
• Lifestyle stipend supporting physical, emotional, and financial wellbeing.
• Employee-led diversity, equity, and inclusion initiatives.