Senior Onboarding Manager (Healthcare)

Location: San Francisco, California, United States

Compensation: $125,000–$170,000 USD total target cash compensation annually, including base and variable compensation.

Company

hirify.global builds healthcare infrastructure that connects patients, providers, developers, EHR systems, APIs, payments, and patient experiences.

What you will do

• Own location onboarding outcomes, from first developer integration through production locations and billing.
• Plan and manage large, multi-month customer migrations across hundreds or thousands of practices, including scope, sequencing, milestones, dependencies, and ownership.
• Enable customer teams through runbooks, installation guides, troubleshooting workflows, training, certification, and escalation paths.
• Set throughput targets, define pilot and phase-gate criteria, monitor blockers, and maintain accurate onboarding and revenue reporting.
• Drive technical questions to resolution and coordinate Engineering, Solutions Engineering, Account Management, Support, and Sales.
• Turn migration experience into repeatable templates, checklists, timelines, and playbooks.

Requirements

• 4+ years of experience in implementation, onboarding, technical program management, or customer success at a SaaS or API-first company.
• Experience delivering large, multi-month rollouts across hundreds or thousands of sites, endpoints, or locations.
• Experience creating joint implementation plans, negotiating ownership, and holding internal and customer stakeholders accountable.
• Experience building customer or partner enablement through documentation, training, and certification.
• Technical fluency with APIs and integration workflows, including identifying integration risks and realistic delivery timelines.
• Experience managing communication across executive sponsors, program leads, engineers, and other stakeholders.

Nice to have

• Experience in health-tech, developer tools, or API platforms.
• Familiarity with EHR/PMS systems and practice workflows.
• Experience building an implementation function from scratch.
• Experience working directly with developer teams as the primary customer.

Culture & Benefits

• Medical, dental, and vision insurance with up to 100% coverage.
• 401(k) and commuter benefits.
• Flexible PTO and an unlimited paid time off policy.
• Stock options may be available.
• Work focused on improving healthcare experiences for millions of people.