Customer Support Operations Generalist (Energy)

Location: Remote within California; occasional attendance at an SCE facility in Irwindale, California may be required.

Salary: $24.81–$37.16 per hour

Company

hirify.global provides electricity and clean energy services while supporting grid reliability, innovation, and emissions reduction.

What you will do

• Respond to customer correspondence and inquiries through multiple channels, including inbound calls.
• Resolve complex billing questions, complaints, high-bill concerns, account issues, and process exceptions.
• Process applications, invoices, orders, quotations, and related pre- and post-order support activities.
• Research, analyze, summarize, and maintain customer data, reports, records, files, and databases.
• Follow up on order backlogs and contribute to recurring customer-issue analysis and improvement projects.
• Protect private customer data, confidential medical records, proprietary information, and company assets.

Requirements

• At least one year of experience researching, analyzing, and interpreting complex customer data and information.
• Must work and reside in California, unless otherwise specified for the position.
• Strong analytical, written, verbal communication, customer service, collaboration, and decision-making skills.
• Ability to interface effectively with clients, peers, and management while maintaining accuracy and accountability.
• Ability to lift up to 25 pounds and operate basic office equipment.

Nice to have

• At least one year of experience with CARE and income-qualified programs.
• At least one year of experience with C4, S4, and/or SAP.
• Proficiency with Microsoft Excel, Outlook, and SharePoint.

Culture & Benefits

• Remote work is primarily performed from home.
• Occasional work at an SCE facility may be required.
• Work mode may change based on business needs.
• Reasonable accommodations are available for candidates and employees with disabilities.