Customer Service and Rebate Processing Team Supervisor

Location: Remote within the United States; listed locations are Needham and Boston, Massachusetts

Salary: $20–$23 per hour, plus potential discretionary annual bonus

Company

hirify.global is a women-led energy transformation firm developing clean energy solutions focused on energy efficiency, load flexibility, electrification, and carbon reduction.

What you will do

• Handle customer service calls and resolve escalated complaints.
• Conduct outbound follow-up calls regarding escalated customer concerns.
• Review payment reissue requests and investigate payment issues.
• Support the investigation and resolution of concerns escalated by clients.
• Assist representatives with questions, de-escalation, and first-call resolution.
• Evaluate procedures and collaborate with internal teams on call scripting and process improvements.

Requirements

• High school diploma or equivalent.
• At least 2 years of customer service or call center experience.
• Proficiency with Microsoft Word and Excel.
• Experience managing, coaching, and training others.
• Strong verbal and written communication, organization, prioritization, accuracy, and follow-through skills.
• Interest in sustainability and environmental impact.

Culture & Benefits

• Three weeks of paid vacation annually and paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Parental leave and employee assistance program.
• Commuter benefits and supplemental benefits.
• Employment is contingent on a background check and reference check; a pre-employment drug screen may apply.